Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Introduction
DFW Premier Dent ("we," "us," or "our") operates dfwpremierdent.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our paintless dent repair services.
We are committed to protecting your privacy and handling your personal information responsibly. By using our Site or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Request a service estimate - Name, phone number, email address, vehicle information
- Schedule an appointment - Contact details, preferred dates/times, service location
- Submit a contact form - Name, email, phone number, message content
- Communicate with us - Any information you provide via phone, email, or in-person
- File an insurance claim - Insurance information, policy details, vehicle identification
Information Automatically Collected
When you visit our Site, we may automatically collect certain information:
- Device Information - IP address, browser type, operating system
- Usage Data - Pages visited, time spent on pages, click patterns, referring URLs
- Cookies and Tracking Technologies - Small data files stored on your device (see Cookies section below)
Information from Third Parties
We may receive information about you from:
- Insurance companies - When coordinating claims for hail damage repair or dent repair services
- Service providers - Analytics providers, payment processors, scheduling platforms
- Public sources - Publicly available information related to insurance claims or vehicle records
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Provide paintless dent repair, hail damage repair, and door ding removal services
- Schedule appointments and coordinate service timings
- Communicate about your vehicle repair status
- Process payments for services rendered
Business Operations
- Respond to your inquiries and customer service requests
- Send appointment reminders and service updates
- Improve our website functionality and user experience
- Conduct internal business analysis and service improvements
Insurance Coordination
- Communicate with insurance adjusters on your behalf
- Submit documentation and estimates for claims processing
- Facilitate coverage approval and claim settlements
Marketing Communications (with your consent)
- Send promotional materials about our services
- Provide special offers and seasonal promotions
- Share educational content about vehicle maintenance and PDR services
- You may opt-out of marketing communications at any time
Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent fraud
- Protect our rights and the safety of our customers
How We Share Your Information
We do not sell your personal information. We may share your information with:
Insurance Companies
When you authorize us to work with your insurance provider, we share necessary information to:
- Process your hail damage repair claim
- Obtain coverage approvals
- Submit repair estimates and documentation
- Coordinate adjuster meetings
Business Transfers
If DFW Premier Dent is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose information when required by law, court order, or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or illegal activity
- Protect the safety of our customers and staff
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files placed on your device that help us improve your browsing experience.
Types of Cookies We Use
Essential Cookies - Required for website functionality and cannot be disabled
Analytics Cookies - Help us understand how visitors use our site (Google Analytics)
Marketing Cookies - Track your browsing to provide relevant advertising
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.
Data Security
We implement reasonable security measures to protect your personal information:
- Secure socket layer (SSL) encryption for data transmission
- Password-protected systems with limited employee access
- Regular security assessments and updates
- Physical security at our Southlake facility
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain our relationship with you
- Comply with legal obligations (typically 7 years for business records)
- Resolve disputes and enforce agreements
- Meet insurance documentation requirements
When information is no longer needed, we securely delete or anonymize it.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Correction
- Request access to your personal information
- Correct inaccurate or incomplete information
- Request a copy of your data
Deletion
- Request deletion of your personal information (subject to legal retention requirements)
Opt-Out
- Unsubscribe from marketing emails (link provided in all promotional messages)
- Opt out of certain data collection practices
Complaints
- File a complaint with relevant data protection authorities
To exercise these rights, contact us at:
Email: [email protected]
Phone: (817) 919-7154
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Third-Party Links
Our Site may contain links to third-party websites (such as insurance company portals or review platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to request deletion of personal information
- Right to non-discrimination for exercising privacy rights
Note: DFW Premier Dent does not sell personal information.
To exercise your California privacy rights, contact us using the information below.
Texas Residents
Texas residents may have additional privacy rights under state law. Contact us for more information about how Texas law may apply to your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.
Significant changes will be communicated through:
- Prominent notice on our website
- Email notification to registered users
- Notice at our Southlake facility
Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal information:
DFW Premier Dent
2040 E Continental Blvd Ste 1
Southlake, TX 76092
Phone: (817) 919-7154
Email: [email protected]
Business Hours:
Monday – Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
We will respond to privacy inquiries within 30 days of receipt.
Consent
By using dfwpremierdent.com or our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
This privacy policy is provided for informational purposes and should be reviewed by legal counsel to ensure compliance with all applicable federal, state, and local privacy laws.